North Penn Water Authority - Committed to Providing Safe, Reliable, and Economical Water
A dedicated, professional workforce committed to providing the community with a safe, reliable, and economical water supply

 
Customer Service

FAQ's

Questions:

Who can I call to obtain account information or ask questions regarding my bill?
Can I pay my bill online?

Can I pay my bill by phone?
Can my monthly payment be drafted directly from my bank account?
What are the current water rates?
What are all the itemized charges that appear on my water bill?
How do I read my water bill?
Am I responsible for my tenant's water bill?

 

Answers:

Who can I call to obtain account information or ask questions regarding my bill?

Customer Service Representatives can be contacted by calling 215-855-3617, and pressing 3 to go directly to the Customer Service Department. Our Customer Service Representatives are able to answer customer inquiries and customer billing questions.

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Can I pay my bill online? 
Yes. You can pay your statement on-line using Discover, MasterCard, or VISA credit or debit cards or an E-check.  If you do not wish to receive a paper bill, you can choose to use E-Billing. This option allows you to opt-out of receiving a paper bill. Instead, when your water bill is generated by North Penn Water Authority, you will receive an email notification that your bill is online and ready for payment. To use the E-Billing option, you will need to be a registered user on our site. To register and/or add the E-Billing option, you will need to login to your customer account and change your billing preferences. For more detailed instructions on paying on-line or signing up for E-Billing, please click here. Please note that if you prefer to make a recurring payment, please click here to pay by ACH.

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Can I pay my bill by phone? 
Yes. You can also pay your statement by phone using Discover, MasterCard, or VISA credit or debit cards or an E-check. From any phone, dial 215-855-3617, and press 4. You will need to have available your twelve digit account number when calling.

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Can my monthly payment be drafted directly from my bank account?
Yes. Customers can choose to have their water bill automatically withdrawn from their checking or savings account. To pay by ACH, click here.

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What are the current water rates?
Current rate information is available in the Rates Section of this site.

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What are all the itemized charges that appear on my water bill?
For an explanation of all itemized charges please click here.

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How do I read my water bill?
For detailed instructions on how to read your water bill, click here.

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Am I responsible for my tenant's water bill?
Property owners are responsible for any and all water charges incurred by tenants occupying their property. While owners can make tenant payment of utilities part of their rental or lease agreement, the owner will be responsible for any outstanding charges left by the tenant.

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CONTACT INFORMATION

North Penn Water Authority
300 Forty Foot Road
Lansdale, PA 19446
Phone: 215.855.3617
Fax: 215.855.2756
After Hours Emergency Number:
215.855.9945
Safe Drinking Water Hotline:
800.426.4791
info@npwa.org
customerservice@npwa.org
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