Normally when we think of Customer Service we picture a representative on the other end of the telephone in an office far away answering inquiries. Certainly these representatives are an integral part of North Penn Water Authority. Answering a myriad of questions about your bill, your meter, your usage, your service line as well as dispatching service technicians to facilitate repairs if necessary.
North Penn Water Authority has several options available for our customers to make payment of their bill more convenient. Payments can be made online, by mail, dropped off at the office, or at any Univest Bank location, by Credit Card, E-check, E-Billing, Interactive Voice Response (IVR) system, and Automatic Clearing House (ACH) options.
Customer service does not begin nor end with the Authority's Customer Service Department, but has many faces here at North Penn Water Authority.
The Information Technology Department has implemented a Work Order Management system that allows our Customer Service Representatives to access Customer Accounts, immediately review an account’s history, and prepare service requests and work orders to easily dispatch the proper technician best suited for the task to be rectified in the field. This system is linked to a Geographic Information System (GIS) that is also a helpful tool for our representatives and field technicians in finding valve locations, water pressures in specific areas, and many other pieces of information that are now a “Point and Click” away.
Customer Service also includes the Water Quality and Systems Control personnel both here and at our Laboratory in Chalfont ensuring the water delivered to NPWA customers is safe and of high quality. It is the Meter Department employee who makes repairs to your meter and locates small leaks that directly affect your bill. It is the Distribution Department personnel who are out working in the snow and rain to repair water main breaks at 2:00 AM. It is the Financial Department watching expenses and finding new and more efficient ways to keep the cost down for our Customers. It is the Engineering Department always improving and upgrading our water system. It is the Administration and Public Relations Department making presentations at local schools to educate area children, maintaining information on the Authority's website, and preparing semi-annual newsletters to keep customers well informed.
What is Customer Service at North Penn Water Authority? It’s all of our employees, and we like to believe we are doing our job to serve you well. We do hope you feel the same. If there’s anything you’d like to tell us, please email us at email@example.com.