North Penn Water Authority - Committed to Providing Safe, Reliable, and Economical Water
A dedicated, professional workforce committed to providing the community with a safe, reliable, and economical water supply

Customer Service

Valve Location

In the event of a water emergency, everyone in your household should know where to locate the master water shut-off valve. This valve is usually located where your water service enters the home, next to or near your water meter. If installed inside your home, the water meter is usually located at the point where the water pipe comes through the foundation, usually in the basement or utility room. These valves should be operated at least once a year by turning them off and on to ensure they are working properly. When a valve is not operated and exercised, it can get stuck or break off when trying to open or close it.


Find the valve and place water shut-off valve tag on your water valve and alert everyone in your household. It’s best to be prepared in case of an emergency, such as a broken pipe. Everyone should know how to turn off the main water valve to your home. If you do not have a water shut-off valve tag and would like one, please contact our Customer Service Department at 215-855-3617 and ask that a Customer Information Guide be mailed to your home.








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North Penn Water Authority
300 Forty Foot Road
Lansdale, PA 19446
Phone: 215.855.3617
Fax: 215.855.2756
After Hours Emergency Number:
Safe Drinking Water Hotline:
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