Privacy Policy

This privacy notice discloses the privacy practices for North Penn Water Authority. This notice applies solely to information collected by this website and through our communications channels, including email and SMS/text messaging. It will notify you of the following:

What personally identifiable information is collected from you, how it is used, and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you are ablet to correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected through this site and our communication systems. We only have access to information that you voluntarily provide to us through web forms, email, phone, SMS/text messaging, or other direct contact.

We will not sell or rent your information to anyone.

We will use your information to respond to you, regarding the reason you contacted us, and to provide essential service-related communications such as billing notices, service alerts, water quality updates, or appointment reminders.

We may share information only as necessary to fulfill your request or to comply with legal or regulatory obligations.

Unless you ask us not to, we may contact you via email or SMS/text message in the future to tell you about service updates, new programs, or changes to this privacy policy.

SMS/Text Messaging Communications

If NPWA has a viable phone number that is SMS/Text Messaging capable, you agree to receive messages related to your account, scheduled appointments, emergency notifications, billing reminders, or other Authority communications.

Message Frequency: Message frequency may vary depending on your account activity and service needs.
No Purchase Required: Opting in is not required to receive service from North Penn Water Authority.
Opt-Out: You may opt out at any time by replying STOP to any message. You may also call our office to request removal. After opting out, you may receive a final confirmation message.
Message & Data Rates: Standard message and data rates from your mobile carrier may apply.
Data Use: Your phone number and message history will be used only to provide messages you have requested or authorized. We do not share or sell mobile numbers or SMS consent records with third parties for marketing.

Your Access to and Control Over Information

You may opt out of any future contact from us at any time. You can do the following by contacting us via the phone number or email listed on our website:

See what data we have about you, if any.
Change or correct any data we have about you.
Have us delete any data we have about you (unless required to retain by law).
Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website or other channels, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted securely. You can verify this by looking for a lock icon in the address bar and “https” at the beginning of the webpage address.

Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers where we store this data are kept in a secure environment.

If You Have Concerns

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 215.855.3617 or via email.