Privacy Policy

North Penn Water Authority (“NPWA,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency about how we collect, use, and share your information. This Privacy Policy describes the types of information we collect, how we use that information, who we share it with, and the choices you have regarding your data.

By accessing our website, submitting forms, contacting NPWA, or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

Name
Address
Email address
Telephone number
SMS phone number (if you opt in to SMS communications)
Account number or customer ID
Payment information (when making payments through authorized channels)
Any information you provide through contact forms, service requests, or email communications

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and device information
Pages visited and time spent on the site
Referring website or search terms

Information from Third-Party Services

If you interact with NPWA through third-party platforms (such as payment processors or service portals), they may provide us with information needed to complete your request.

How We Use Your Personal Information

NPWA uses your information to support water service operations and improve customer experience. Uses may include:

Processing service requests, customer inquiries, and operational communications
Providing billing statements, notices, and account-related updates
Sending service alerts or emergency notifications
Delivering optional SMS updates when you provide explicit consent
Improving website functionality, security, and performance
Complying with legal, regulatory, or safety obligations

We do not sell your personal information.

SMS Consent and Communications

If you choose to provide your phone number to receive SMS messages (such as service updates or alerts), you must provide express consent.
SMS consent is not shared with third parties.
We will not transfer, sell, or disclose your SMS opt-in status to any third parties or affiliates.

You may opt out of SMS communications at any time by replying STOP to any message.

How Personal Information Is Shared

NPWA limits the sharing of your information to only what is necessary to provide services or meet legal obligations. We may share personal information with:

Authorized Service Providers

Trusted vendors who support operations, including:

Billing/payment processors
IT service providers
Emergency communication platforms
Customer service systems

These providers may only use your information to perform contracted services and must protect it appropriately.

Government or Legal Requirements

We may disclose information if required to:

Comply with federal, state, or local laws
Respond to lawful requests or legal processes
Protect the safety of customers, employees, or the public

We Do Not Share SMS Consent

To reiterate clearly:
SMS consent is not shared with third parties.

We do not sell or rent personal information to anyone.

Data Security

We use administrative, technical, and physical safeguards to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and NPWA cannot guarantee absolute security.

Your Choices and Rights

You may:

Request to update or correct your customer information
Opt out of non-essential emails
Withdraw consent for SMS messages
Request clarification on how your information is being used

To exercise any of these rights, contact us using the information below.

External Links

Our website may include links to third-party sites. NPWA is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing information.

Accessibility of This Privacy Policy

NPWA is committed to transparency.
To ensure this Privacy Policy is easily accessible:

A link to this Privacy Policy will be prominently displayed on all web forms near any consent language.
A link to this Privacy Policy will be included in the footer of every page on the NPWA website.