What to do if something is wrong…
In the event of an emergency, or water service interruption, the NPWA office should be contacted at 215-855-3617. After business hours, reports of low pressure, main breaks, or water quality concerns should be reported to NPWA’s After Hours Emergency Number 215-855-9945. This answering service will contact NPWA’s “On Call” employee who will address the problem. Any time there is a noticeable amount of water coming to the surface of a street or yard, or you suspect that there may be a main break or leak, the Authority should be notified.
If a water main break occurs in your neighborhood, NPWA crews work quickly to make repairs and restore water service. Due to the urgency of repairing a main break, it may not be possible to notify customers of short interruptions in their water service. Every practical effort is made to minimize inconvenience to customers. North Penn Water Authority has instituted a new high-speed mass communication and notification system to communicate to customers about emergency, non-emergency or normal maintenance situations related to the water supply system when necessary. This capability will allow the Authority to contact all customers within a short period of time or contact only those customers within a specific geographic area affected by a localized situation, such as a water main break or a temporary interruption of service due to construction or repair work as well as notifying customers when there will be flushing of hydrants in their area. The Authority asks that all customers provide current contact information such as a preferred contact phone number. This will enable NPWA to reach you quickly and also ensures the database is accurate and up-to-date. Your information may be submitted by e-mail at firstname.lastname@example.org, by contacting a NPWA customer service representative, or on this website. To complete and submit your contact information, click here.
When a customer’s property is disturbed by a NPWA crew, the proper repairs will be made. During the appropriate months, NPWA’s Landscape Maintenance Crew will grade lawns and plant grass seed as needed. In the colder months, soil is placed in the excavation and the remaining restoration work is rescheduled for warmer weather. Concrete and asphalt repairs are scheduled as the weather permits.