About Customer Service

Customer Service Representatives are an integral part of North Penn Water Authority. Answering a myriad of questions about your bill, your meter, your usage, your service line as well as dispatching service technicians to facilitate repairs if necessary.

North Penn Water Authority has several options available for our customers to make payment of their bill more convenient. Payments can be made by mail, dropped off at the office, by phone via Interactive Voice Response (IVR) system, or conveniently made online through the customer portal via Credit Card, E-check, Google and Apple Pay, PayPal, and Venmo. Please be aware of billing changes that will go into effect on January 1, 2023. North Penn Water Authority customers who pay their bill with a credit or debit card, Google and Apple Pay, or PayPal and Venmo, will be charged a $1.00 service fee per transaction, with a maximum transaction cap of $1,000. There will be no fee or transaction cap for paying by check, ACH, or E-check. 

Customer service does not begin nor end with the Authority’s Customer Service Department, but has many faces here at North Penn Water Authority.

What is Customer Service at North Penn Water Authority? It’s all of our employees, and we like to believe we are doing our job to serve you well. We do hope you feel the same. If there’s anything you’d like to tell us, please email us at customerservice@npwa.org.