FAQs

A Customer Service Representative can answer your questions by calling 215-855-3617 and press 3 for the Customer Service Department. Or, you can send an email to customerservice@npwa.org for a Representative to assist you.

Yes. You can pay your statement online using E-check, Discover, Amex, MasterCard or VISA credit or debit cards, Google and Apple Pay, PayPal, and Venmo.

Changes effective January 1, 2023:

NPWA customers will be allowed two payments per invoice if paying with a Credit or Debit Card, Google or Apple Pay, PayPal, and Venmo.  These forms of payment will charge a service fee of $1.00 and there will be a maximum payment amount of $1,000.

There is no service fee OR transaction cap for paying by Check, ACH, or E-Check. 

Please visit our website at npwa.org/online-bill-pay. For questions, please contact our Customer Service Department at 215-855-3617 or customerservice@npwa.org.

If you do not wish to receive a paper bill, you can choose to use E-Billing. This option allows you to opt-out of receiving a paper bill. Instead, when your water bill is generated by North Penn Water Authority, you will receive an email notification that your bill is online and ready for payment. To use the E-Billing option, you will need to be a registered user on our site. To register and/or add the E-Billing option, you will need to login to your customer account and change your billing preferences. For more detailed instructions on paying online or signing up for E-Billing, please click here (Please note that by clicking here, you are leaving the North Penn Water Authority website to go to a secure site for bill payment). If you prefer to make a recurring withdrawal from your bank account, please click here.

Yes, you can pay your statement by phone using Discover, Amex, MasterCard or VISA credit or debit cards or an E-check. Dial 844-915-1241. You can also call the office at 215-855-3617 and press 4. You will need your twelve digit account number to access your account.

Yes. Customers can choose to have their water bill automatically withdrawn from their checking or savings account. To pay with Auto Pay, click here.

If you are moving into NPWA’s service area, or moving out, the Water Certification Request Form needs to be completed. The form is completed by the Title Company, so please consult your Realtor.

Download the Water Certification Form here.

Current rate information is available in the Rates Section of this site.

For an explanation of all itemized charges please click here.

For detailed instructions on how to read your water bill, click here.