Who can I call to obtain account information or ask questions regarding my bill?
A Customer Service Representative can answer your questions by calling 215-855-3617 and press 3 for the Customer Service Department. Or, you can send an email to firstname.lastname@example.org for a Representative to assist you.
Can I pay my bill online?
Yes. You can pay your statement online using E-check, Discover, MasterCard or VISA credit or debit cards, Google and Apple Pay, PayPal, and Venmo. If you do not wish to receive a paper bill, you can choose to use E-Billing. This option allows you to opt-out of receiving a paper bill. Instead, when your water bill is generated by North Penn Water Authority, you will receive an email notification that your bill is online and ready for payment. To use the E-Billing option, you will need to be a registered user on our site. To register and/or add the E-Billing option, you will need to login to your customer account and change your billing preferences. For more detailed instructions on paying online or signing up for E-Billing, please click here (Please note that by clicking here, you are leaving the North Penn Water Authority website to go to a secure site for bill payment). If you prefer to make a recurring withdrawal from your bank account, please click here.
Can I pay my bill by phone?
Can my monthly payment be drafted directly from my bank account?
I'm moving. What do I need to do?
What are the current water rates?
Current rate information is available in the Rates Section of this site.
What are all the itemized charges that appear on my water bill?
For an explanation of all itemized charges please click here.
How do I read my water bill?
For detailed instructions on how to read your water bill, click here.