Online Bill Pay
North Penn Water Customer Portal Upgraded as of 8/6/2020
For security purposes, we have recently upgraded our customer portal. If you have an existing customer portal account you can use the email and password on your account to log into the new customer portal. If you do not have an existing customer portal account and would like set one up, please click the ‘Continue’ button below to go to the customer portal page. From here you can select the ‘Register Now’ button to create a new login.
If you have any issues signing in or registering please call customer service at 215-855-3617 and press option 3.
North Penn Water has two online bill payment options, a one-time express payment option that can be used by tenants and property owners and a customer portal that can be accessed by homeowners and property owners that requires the customer to create an account.
One Time Pay Payments
One Time Pay payments or payment by a Tenant – If you want to make a one-time online payment without registering for a customer portal account, click the ‘Continue’ below and then ‘Pay Now’ . Tenants cannot register for an online account at our customer portal site.
Customer Portal Account
If you are a homeowner or property owner and would like to set up a customer portal account, please click ‘Continue’ below to go to the customer portal sign-in page. Select the ‘Register Now’ button to create a new customer portal account.
The customer portal allows you to pay your bill online by credit card or E-Check, view past statements, sign up for recurring payments and pay by text.
Tenants or property managers cannot register for an online account at our customer portal. Click here to learn about all the ways you can pay your water bill.
Please Note: To avoid billing reminder emails from entering your spam folder, please add Reply@invoicecloud.net to your safe sender list.
*By clicking ‘Continue’, you will be taken to a third party site.
Changes to Linked Customer Accounts Feature
In the past, NPWA customers were able to link multiple accounts by using the customer number. Due to security reasons, linking accounts using the customer number is no longer an option.
If you would like to link your account number to another account number, you will need to create a login for each account using the same email address and password. The combination of the email address and password links the accounts in our system.