News

We understand this is a stressful time for our community and for the households we serve. Please know that we are here for you and are committed to taking all steps necessary to maintain safe, reliable water service. You can continue your normal use of tap water. The U.S. Environmental Protection Agency (EPA) recommends that Americans continue to use and drink tap water as usual.

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As our community experiences the effects of coronavirus, we want to assure our customers that we do not anticipate a disruption of water service or compromised water quality. As always, we have staff on site 24/7 at our Forest Park Water Treatment Plant, as well as staff on call for water emergencies.

Safety for our customers and employees is a top priority. Due to the necessity of the services we provide, we are taking precautions to protect the health of our workforce. Based on the recommendations set by the Pennsylvania Department of Health and Montgomery County Officials, NPWA is restricting access to our building to NPWA employees only.

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North Penn Water Authority (NPWA) will begin construction of a new water tank on Frederick and Clearspring Roads in the Hillcrest section of Lansdale. Replacing this tank is part of a larger infrastructure improvement project in the Hillcrest section of Lansdale that will enhance fire protection, public safety and water quality.

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North Penn Water Authority has new Lobby Hours effective February 3, 2020. Our Lobby will be open from 8:30 am to 4:30 pm. Our phones will be answered between the hours of 8:30 am and 4:30 pm. Customers with a water related emergency between the hours of 4:30 pm and 8:30 am can call our After Hours Emergency number at 215-855-9945.

North Penn Water Authority customers can pay their water bill any time, day or night, that is most convenient for them either online or by telephone using our Interactive Voice Response (IVR) system. To use IVR, dial 844-915-1241. You can also call the office at 215-855-3617 and press 4.

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Customers may sign up for E-Billing to opt-out of receiving a paper bill and receive an email notification that the bill is online and ready for payment. To use the E-Billing option, you will need to register and login to your customer account to change your billing preferences.

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