Terms and Conditions

These Terms & Conditions (“Terms”) govern your use of North Penn Water Authority’s (“NPWA,” “we,” “our,” or “us”) SMS/text messaging services, website, online forms, and any other digital services offered by NPWA. By enrolling in or using NPWA’s services—including receiving SMS/text messages—you agree to these Terms.

If you do not agree to these Terms, please do not use NPWA’s digital services.

1. SMS/Text Messaging Program

NPWA provides optional SMS/text messaging services that may include service alerts, outage notifications, billing reminders, emergency updates, and other customer communications.

1.1 Consent

By providing your mobile number and opting in to receive SMS messages from NPWA, you consent to receive recurring text messages related to your account and NPWA services.

1.2 Messaging Frequency

Messaging frequency may vary depending on service conditions, account activity, or emergency needs.

1.3 Message & Data Rates

Message and data rates may apply.
Your carrier’s standard messaging and data fees apply. NPWA is not responsible for these charges.

1.4 Opt-Out Instructions

You may opt out of NPWA text messages at any time by replying:

STOP

After sending STOP, you will receive one final confirmation message stating that you have been unsubscribed.

1.5 Assistance

If you need help at any time, text:

HELP

or visit our website at:

https://www.npwa.org/

1.6 Privacy

Your SMS consent status will not be shared with third parties.
For full details on how NPWA handles personal information, please review our Privacy Policy here:

https://npwa.org/privacy-policy/

2. Use of NPWA Website and Online Services

Your use of NPWA’s website and digital services must comply with all applicable laws and regulations. You agree not to:

• Interfere with website functionality or security
• Attempt to gain unauthorized access to NPWA systems
• Use NPWA services for unauthorized or unlawful purposes

NPWA may suspend or restrict access if misuse is detected.

3. Service Accuracy and Availability

NPWA strives to provide accurate and timely information. However:

• Service availability, alerts, and notifications are provided on a best-effort basis
• NPWA does not guarantee uninterrupted service or real-time data delivery
• NPWA is not responsible for delays caused by carriers, networks, or external systems

In emergencies, always rely on official NPWA communications and local authorities.

4. Limitation of Liability

To the fullest extent allowed by law, NPWA is not liable for:

• Any delays, failures, or errors in SMS delivery
• Unauthorized access to your device or messages
• Damages arising from use of NPWA’s website or digital services

You agree that your use of NPWA digital services is at your own risk.

5. Changes to Terms

NPWA may update these Terms at any time. Updated Terms will be posted at:

https://npwa.org/terms-and-conditions/

Continued use of NPWA services after changes are posted constitutes acceptance of the revised Terms.

6. Reference Links

• Privacy Policy: https://npwa.org/privacy-policy/
• Terms of Service: https://npwa.org/terms-conditions/

Last Updated: November 24, 2025