North Penn Water Authority - Committed to Providing Safe, Reliable, and Economical Water
A dedicated, professional workforce committed to providing the community with a safe, reliable, and economical water supply

 
About NPWA

Employment

Thank you for your interest in employment with the North Penn Water Authority. North Penn Water Authority is an Equal Opportunity Employer (EOE). The Authority's policy relates to all phases of employment, including, but not limited to, recruitment, employment, promotion, rates of pay, and other forms of compensation. Our dedicated, professional workforce is responsible for providing high quality water in a reliable way to over 34,000 customers.

The Authority currently has the following job openings:

IT SYSTEMS SUPPORT SPECIALIST

 POSITION SUMMARY:

This is broad-based, computer-related work in support of all Authority Departments and functions requiring computer services. The position’s principal focus will be to support the Authority’s financial information system (Microsoft Dynamics GP2016) and customer information system (Cogsdale CSM).

Other IT system support functions include maintenance of existing systems, coordination with outside IT services, system training of personnel, and preparation of system-related budgeting for the IT Manager’s review. Guidance received from the IT Manager is in the form of discussion of activities and review of work results.

 Responsibilities and Duties:

  • Maintains, modifies, and supports current applications in place relating to the Authority’s customer billing and accounting systems.
  • Monitor and troubleshoot Authority door security access system.
  • Maintains all external payment streams that are integrated with the CIS and their related service agreements.
  • Maintains, modifies, and develops any required reports related to the Authority’s CIS and FIS.
  • Work with the Authority application vendors in the process of troubleshooting escalated incidents.
  • Prepare and maintain standard operating procedures of Authority application environments.
  • Identifies and understands day-to-day functions and operations, available data, required data, existing workflow, resources available and other pertinent elements and incorporates them into usable systems for Authority staff.
  • Investigate, troubleshoot, and correct computer systems malfunctions and initiates necessary remediation.
  • Installs or assists in installation of purchased hardware and software.
  • Makes recommendations for the purchase of hardware and software expansion needs and replacements.
  • Assists in or trains designated employees in the use of purchased or designed software, network applications and hardware to ensure employee acceptance and usability.
  • Assists in the planning and budgeting of computer support services for approved programs and expansions.
  • Coordinates and implements the use of outside consultants in providing service contracts and any requested software and hardware services.
  • Discusses departmental computer needs with IT Manager and oversees the execution of approved programs.
  • Maintains awareness of changing market technologies and relationship to existing and future Authority needs.
  • Participates in a variety of meetings.
  • Work with department leaders implementing new software and hardware technologies.
  • Ensures all Authority systems are current on all software releases.
  • As overall system knowledge increases, working with meter reading systems, including AMI, is anticipated to become part of this position.

 Qualifications:

  • Possession of Bachelor’s degree in computer science or successful completion of accredited computer science program.
  • Considerable knowledge of computer equipment, computer languages and operation of computer systems already in use at the Authority. (SQL / database knowledge / finance application knowledge)
  • Ability to investigate and recommend alternative equipment and systems that meet Authority needs and are within approved budgets and coordinate installation of same when added to the system.
  • Ability to understand the budgeting process and recommend appropriate funding to allow completion of computer programs.
  • Ability to establish and maintain effective working relations with others.
  • Ability to express oneself, clearly and concisely, both orally and in writing.
  • Ability to teach other designated employees necessary computer skills to ensure usefulness of Authority computer systems.
  • Ability to use all computer equipment in order to complete all job functions.

 Successful Candidate will have the following:

  • Minimum of 5 years of working in IT systems support, including training end users on various programs.
  • Knowledge of Financial Information and Customer Information Systems. (Microsoft Dynamics GP2016 and Cogsdale CSM a plus).
  • Ability to maintain existing systems in conjunction with coordinating with outside IT services as needed.
  • Thorough knowledge of information system, techniques and procedures.
  • Willingness to go to training and school to advance knowledge for the department and personal development both within and outside of normal business hours.
  • Ability to exercise ingenuity and inventiveness in problem solving; skill in applying procedures to improve organizational productivity and efficiency.
  • Ability to translate technical terminology into terms understandable to others.
  • Ability to establish and maintain effective working relationships with employees.

  Customer Service Supervisor

North Penn Water Authority is seeking a Customer Service Supervisor that is responsible for supervising and developing a great customer service team.  As a Supervisor you will be responsible for training, coaching, and directing the team while ensuring they have all the tools needed to excel in their positions.  You will also be a team player with a positive and professional attitude with excellent communication skills and great attention to detail. 

Responsibilities and Duties

  • As a role model and coach for the Customer Service Department, you will oversee and plan for daily operation.  This includes monitoring calls, training on department and customer service based topics, and workforce planning.
  • Help customer service employees develop professional development plans and align them to department and company goals. 
  • Develop a training plan for the department that ensures documentation of all current procedures and cross training on those procedures.  Evaluate even distribution of workload and tasks, adjusting when necessary. 
  • Work on an ongoing cross-functional project team with a group of managers, supervisors and front line employees to implement strategic change within the department and company.
  • You will lead, or delegate and oversee, projects within the department that will improve the customer experience, this may include developing and maintaining customer forms and correspondence procedures. 
  • You will act as the point person in investigating and resolving all complex or escalated internal and external customer inquiries regarding billing, meter reading questions, and general inquiries. 
  • As Customer Service Supervisor you will also be responsible for overseeing, or administering the billing process for quarterly and monthly customer accounts.  This includes collections of al delinquent bills for North Penn Water Authority as well as for some local sewer authorities. You will need to take corrective measures to adjust customer billing and meter readings when warranted.
  • You will be accountable for other tasks and planning such as verifying cash daily and maintaining the postage records for the postage machine. 

Experience

  • The ideal applicant must also possess excellent phone and office skills, the ability to work with customers as well as planning, assigning, and directing work.
  • 5 years of customer service experience with a minimum of 1 year of supervisory experience.
  • Efficient working knowledge of Microsoft Office, required, advanced knowledge of Microsoft Excel preferred.
  • Experience in working in multiple different billing, and accounting systems required, working knowledge of Cogsdale and Cityworks preferred.  

Utility Worker - Systems Control Department

North Penn Water Authority is looking for an able bodied individual to work for us as a Utility Worker - Systems Control.

Responsibilities and Duties

This position will be working primarily within all facilities but some outdoor work is required and will have the following responsibilities:

  • Ensure proper operations of wells, booster stations and tanks.
  • Ensure all water treatment requirements and regulations are adhered too, set forth by PADEP.
  • Assist Systems Control Staff with water system maintenance and repair.
  • Provide basic electrical monitoring, testing and analysis for system operations in a safe and efficient manner.
  • Complete basic plumbing projects and pipe fitting work at all stations.
  • Complete station maintenance for facilities, including mowing, landscaping and easement clearing.
  • Maintain company tools and equipment in good working order.
  • Available for after-hours call duty, for emergencies.

Qualifications and Skills

  • Able to lift and carry/push/pull a minimum of 75 pounds
  • Have a valid commercial driver’s license
  • Good physical mobility
  • Good balance
  • Good hand to eye coordination and dexterity
  • High School Diploma or GED
  • Work Schedule : Monday to Friday 7am to 3:30pm

Benefits

North Penn Water Authority offers medical, dental, vision and retirement benefits to eligible employees.
EOE
Job Type: Full-time

License

  • Driver's License (Required)


If you wish to submit your application:   

1. Click here to download our electronic PDF application(Upon opening the PDF application, it must first be saved to your computer before entering data in order to ensure that the information is properly saved.  Please verify the completed application has been saved prior to submitting.)

2. Fill out the short "Job Application" form below and attach your completed electronic PDF application. You may also attach your resume.

3. Submit the form. You will receive a message stating the success of your submission.


Job Application Form

Job Application Form

Please fill in the requested information. Remember to attach your electronic PDF application and your resume (PDF or Word).

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CONTACT INFORMATION

North Penn Water Authority
300 Forty Foot Road
Lansdale, PA 19446
Phone: 215.855.3617
Fax: 215.855.2756
After Hours Emergency Number:
215.855.9945
Safe Drinking Water Hotline:
800.426.4791
info@npwa.org
customerservice@npwa.org
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