IVR Payment

IVR stands for Interactive Voice Response System, a new telephone payment system implemented for NPWA customers.

You will need your TWELVE digit account number.

The IVR system, like our other payment systems, utilizes a secure and encrypted channel for communication. All transport of financial data between NPWA and bank/credit card processors uses above-standard encryption techniques to ensure a safe and protected transaction. Your financial information is never stored in our system.

All payments made using the IVR system post to your customer account immediately.

No. Please be certain that you intend to make a payment before doing so and that the amount entered is correct.

The system accepts payments up to $1,000.00 for credit card and there is no transaction cap for E-check payments.

Payments by E-check, Discover, Amex, VISA and MasterCard, Google and Apple Pay, and Venmo and PayPal.

Changes effective January 1, 2023:

NPWA customers will be allowed two payments per invoice if paying with a Credit or Debit Card, Google or Apple Pay, PayPal, and Venmo.  These forms of payment will charge a service fee of $1.00 and there will be a maximum payment amount of $1,000.

There is no service fee OR transaction cap for paying by Check, ACH, or E-Check. 

Please visit our website at npwa.org/online-bill-pay. For questions, please contact our Customer Service Department at 215-855-3617 or customerservice@npwa.org.

Changes effective January 1, 2023:

NPWA customers will be allowed two payments per invoice if paying with a Credit or Debit Card, Google or Apple Pay, PayPal, and Venmo.  These forms of payment will charge a service fee of $1.00 and there will be a maximum payment amount of $1,000.

There is no service fee OR transaction cap for paying by Check, ACH, or E-Check. 

Please visit our website at npwa.org/online-bill-pay. For questions, please contact our Customer Service Department at 215-855-3617 or customerservice@npwa.org.

No. The IVR system provides the ultimate convenience to customers because there is no need to talk with a Customer Service Representative to sign up or make a payment.

Customers can check their account balance, verify their last payment, review their consumption, and confirm the most recent amount billed.

IVR stands for Interactive Voice Response System, a new telephone payment system implemented for NPWA customers.

You will need your TWELVE digit account number.

The IVR system, like our other payment systems, utilizes a secure and encrypted channel for communication. All transport of financial data between NPWA and bank/credit card processors uses above-standard encryption techniques to ensure a safe and protected transaction. Your financial information is never stored in our system.

All payments made using the IVR system post to your customer account immediately.

No. Please be certain that you intend to make a payment before doing so and that the amount entered is correct.

The system accepts payments up to $10,000.00 for credit card and E-check payments.

Payments by E-check, Discover, VISA and MasterCard payments are allowed.

No, like our other payment systems, NPWA does not charge a fee.

No. The IVR system provides the ultimate convenience to customers because there is no need to talk with a Customer Service Representative to sign up or make a payment.

Customers can check their account balance, verify their last payment, review their consumption, and confirm the most recent amount billed.