Notice of Water Meter Upgrade Program

About the Project

North Penn Water Authority is beginning a water meter replacement program to ensure accurate measurement of water consumption in the water system.

It is mandatory for all water customers of North Penn Water Authority whose meter is 20 years or older to have this upgrade.  RIO Supply, Inc. is the contractor that will serve as the water meter replacement program coordinator.  The installation of the water meters will be done by Lenegan Plumbing and Heating, LLC.  There is no cost to you, as the end user, for the new water meter or its installation.

The water meter replacement program does require entry into your residence or business, so appointments with the meter installers, Lenegan Plumbing and Heating, LLC, will be required.  It is important that you call the telephone number below to set up your appointment as soon as possible.  This upgrade will involve approximately 15-20 minutes of access to your property.  The installers from Lenegan Plumbing and Heating, LLC will have work identification badges that are approved by the Authority.  Please ensure that your water meter is accessible.

You can schedule your appointment by phone or on the web at: www.OCNJPlumber.com. The contact number is: 1-855-892-3830.

Click here to view a copy of the notice.

Click here to view the names and photos of the Lenegan Heating and Plumbing Technicians who are working on our project.

Frequently Asked Questions

Why is NPWA starting this project now?

In order for NPWA to remain in compliance with PA code, water meters must be changed every 20 years. More than 8,650 meters are approaching that age and must be replaced.

Why is NPWA using a contractor to do this work?

NPWA does not have the manpower to change more than 8,650 meters.

How do I know if my water meter needs to be replaced?

You will receive a notification in the mail from NPWA and Lenegan Plumbing and Heating may call you.

How long will this project last?

This project is expected to go into 2022.

What if I have a meter pit?

NPWA Field Service Representatives will replace meters in meter pits and meters for commercial customers.

How long will a meter change take?

It will take approximately 15-20 minutes to change out a meter.

Will the contractor work on any plumbing issues while at my house?

NPWA or Lenegan Plumbing are not permitted to complete any plumbing repairs while in a customer’s home. It is the customer’s responsibility to ensure that internal plumbing is up to code.

Am I responsible for the cost of the new meter and replacement?

No, the customer is not responsible for the cost of the meter or for the replacement work.

A dedicated, professional workforce committed to providing the community with a safe, reliable, and economical water supply.

Contact Info

Address: 300 Forty Foot Road

Lansdale, PA 19446

Phone: 215.855.3617

Fax: 215.855.2756

After Hours Emergency Number: 215.855.9945

Safe Drinking Water Hotline: 800.426.4791

General Email: info@npwa.org

Customer Service Email: customerservice@npwa.org

Address: 300 Forty Foot Road

Lansdale, PA 19446

Phone: 215.855.3617

Fax: 215.855.2756

After Hours Emergency Number: 215.855.9945

Safe Drinking Water Hotline: 800.426.4791

General Email: info@npwa.org

Service Email: customerservice@npwa.org

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